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Despite more tools and data, Customer Connection is the missing link

Primary research is either too slow, expensive, or shallow

Customer feedback is scattered and episodic

Teams are often forced to rely on gut-feel

Rapid Feedback Loop Using Customer Digital Twins

1. Collect Rich First-Party Data

We intake your existing data or run AI-moderated voice interviews to gather deep, first-party insights from your actual customers.

Collect Rich First-Party Data

From Insights to Impact

GBK Collective logo

Force Multiplier for Modern Research Firms

Context

GBK Collective is an empirically driven strategic insights firm working on thoughtfully leveraging AI – to amplify client outcomes and improve internal productivity. They piloted Twinloop across multiple workflows – including AI-moderated voice interviews, digital twins, and qualitative analysis – to increase speed and depth without sacrificing rigor.

Outcome

Twinloop’s AI-moderated interview experience was rated #1 by panelists when tested against four other insights tools. GBK saw significantly deeper qualitative input from voice-moderated surveys versus traditional text-based methods, with respondents contributing multiple times more detail enhancing the foundation for high-fidelity digital twins. In a box office prediction pilot, a panel of 450 digital twins showed very promising results, accurately distinguishing event films from mid-tier releases and highlighting meaningful outliers consistent with market performance, reinforcing confidence in the twins’ ability to reflect real consumer signals.

Jared Piraneo

Jared Piraneo

SVP Research & Insights

"Twinloop has proven to be a thoughtful and flexible partner throughout our work together. Our partnership has been grounded in careful experimentation and methodological rigor. Their team was scrappy in execution, highly receptive to our academic perspectives, and collaborative in designing research that tested where AI-driven approaches add value while maintaining our emphasis on research rigor. Twinloop continues to be a strong partner in helping us responsibly explore the frontier of AI in research while innovatively supplementing our established human-centered research methods to expand our offering to key clients."

Put your Customer in the Room For Every Brand Decision

Decisions you’re making

Headline or hook
Benefit claim
Proof points
“This sounds like category language, so I’m not sure what makes you different.”
Result

Clarity scored 8.4/10, but credibility lagged at 6.1/10.

Problem

Biggest drop: customers ask for proof and don't see reason to believe.

Fix

add one concrete proof point & tighten claim.

How it lands with customers

No brainer compared to traditional market research

1/10th

Time to insight

0%

More affordable

0x

Scale of testing

24/7

Availability

See Twinloop In Action

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