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Despite more tools and data, customer connection is the missing link

Primary research is either too slow, expensive, or shallow

Customer feedback is scattered and episodic

Teams are often forced to rely on gut-feel

Rapid feedback loop using customer digital twins

1. Collect rich first-party data

We run voice AI–moderated interviews with hundreds of your customers to capture deep, open-ended insights at scale so you no longer have to compromise between speed, depth, and rigor.

Collect rich first-party data

From insights to impact

GBK Collective logo

Force multiplier for modern research firms

Context

GBK Collective is an empirically driven strategic insights firm working on thoughtfully leveraging AI – to amplify client outcomes and improve internal productivity. They piloted Twinloop across multiple workflows – including AI-moderated voice interviews, digital twins, and qualitative analysis – to increase speed and depth without sacrificing rigor.

Outcome

Twinloop’s AI-moderated interview experience was rated #1 by panelists when tested against four other insights tools. GBK saw significantly deeper qualitative input from voice-moderated surveys versus traditional text-based methods, with respondents contributing multiple times more detail enhancing the foundation for high-fidelity digital twins. In a box office prediction pilot, a panel of 450 digital twins showed very promising results, accurately distinguishing event films from mid-tier releases and highlighting meaningful outliers consistent with market performance, reinforcing confidence in the twins’ ability to reflect real consumer signals.

Jared Piraneo

Jared Piraneo

SVP Research & Insights

"Twinloop has proven to be a thoughtful and flexible partner throughout our work together. Our partnership has been grounded in careful experimentation and methodological rigor. Their team was scrappy in execution, highly receptive to our academic perspectives, and collaborative in designing research that tested where AI-driven approaches add value while maintaining our emphasis on research rigor. Twinloop continues to be a strong partner in helping us responsibly explore the frontier of AI in research while innovatively supplementing our established human-centered research methods to expand our offering to key clients."

Put your customer in the room for every brand decision

Positioning & messaging

Ad creative & scripts

Audience fit

Pricing & offer

Packaging & claims

Landing page & conversion

Decisions you’re making

Core promise
Differentiator
Proof points
“I can’t repeat it back in one sentence yet.”
“I like it, but it still sounds a little like other tools in the space.”
Result

58%

Message comprehension

Problem

Biggest gap: differentiation blends into category language.

Fix

One crisp “unlike X…” line + one proof point near the headline.

How it lands with customers

No brainer compared to traditional market research

1/10th

Time to insight

0%

More affordable

0x

Scale of testing

24/7

Availability

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